Philippines Call Center Consultant
Senior Consultant- Zachary Williamson is a well seasoned Philippines Call Center Consultant with over 14 years of call center experience 6 of which he spent in the Philippines. But his call center consulting experience doesn’t stop there he has also setup and consulted offshore facilities in India and Romania. Zachary has managed campaigns for some of the biggest financial establishments in the US including Wachovia (now Wells Fargo), AIG, New York Life and Citizens Trust Financial just to name a few. He specializes in in-bound customer service and help desk to out-bound lead generation and is even well known in the SEO community. You can visit his blog and read more at http://ZacharykWilliamson.com
Philippines Call Center Consulting BPO Experts
From strategic planning, HR activities, management structure, call center training to IT configurations and business development. These are just a few of the many variables to consider when operating or opening a call center. Now lets factor in outsourcing, offshore facilities and doing business in another country. Our team of call center consultants have direct experience in setting up and operating call centers in the US, India and the Philippines.
There are 3 ways you can outsource your call center operations to the Philippines. They are the following…
1. Register a new Filipino corporation or a branch office of an already existing US corporation and open your own facility. Commercial property acquisition via lease or purchase, Recruiting and HR services, IT call center infrastructure and corporate filings are just a few of the ways you can benefit with Philippines Call Center Consulting.
2. Lease space aka, “Seat Leasing”. This is where you just rent space in an already existing call center. This method still requires international contracts, possible corporate filings, HR services as well as your own management and/or consultant that will work on site at the facility.
3. Outsource the whole process aka, BPO. You can farm the whole business process out to another company. This requires call center sourcing along with an in depth analysis of the process, proper training and international business contracts.
Contact us today for a free consultation to see if your company can benefit from our Philippines Call Center Consulting services.