Sitel Opens New Call Center in the Philippines
Sitel, the Business Processing Outsourcing Company announced that they opened a new call center in Eton Cyberpod in Quezon City. It’s the 9th customer care provider in the Philippines, where the company consists of thousands skilled workers providing proficient services. This new call center renders a support for a major online gaming company and a preeminent telecommunication servicing. They tend to expand the facilities more for future development of their services. Sitel continues to grow its footstep, where their manufacture is expected to rise at an annual rate of 15% by the year 2015.
Eton Cyberspod is built to perform in a contiguous way through the use of an excess centralized unbreakable power supply and generators which has the capability of rendering long-term power supply. The facility also consists of security measures with wide CCTV camera recording and an anti-pass back approach system to avoid unknown individuals entering the area. The clients are impressed with the quality services of this company’s manpower. The call center agents are approximately 90% college graduate and some of them are working students. They’re educated with a bachelor degrees in Information Technology course, business related course and sciences.
Sitel preferred Eton because of its location at the intersection of a transportation center in Pasig City, providing an easy access for Sitel workers. This will make the clients of Sitel to obtain services at very affordable rates according to the general manager of the company. He also stated that it is not all about the monetary value.
The Philippines is one of the prominent English speaking countries all over the world, and this country has become a choice of location for many businessmen wanting to operate call center businesses.
The Sitel Company
Sitel is a well known Business Processing Outsourcing Company all over the world and ranked by the Black Book of Outsourcing, a data processing monitor Company. Sitel’s thousands of affiliates provide clients with inevitable and measurable return on their investment by establishing loyalty to their customers, making their sales increase and building service efficiency. The customer interaction covers hundreds of domestic, near shore and offshore call centers in several countries across South and North America, Africa, Europe and Asia.
This company is owned by Canadian diversified company and onex Corporation. Other branches of Sitel in the Philippines are located in Quezon City, Pasig City, Baguio City and Mandaluyong City. This company has been honored by the International Information and Communications Technology. In the year 2008, it has been acknowledge as the best BPO Company of the year. In the year 2010, it has been awarded by the Philippine Economic Zone Authority. In 2005, it is presented as the most Outstanding Employer for its emblematic work performance in job history.
Products and Services
Sitel offers fully incorporated customer care and back office processing support which focus on providing a return expenses on customer investment by giving discounts on service costs, promoting better customer retention and giving an increase revenue to their clients. The ability to attend the demands of their customers and distinguish information across different various channels enables them to continuously promote positive, quality and smart services for their clients.
The following below are the detailed services offer:
- Customer Care Repeat Purchase includes persuading customers to buy/cross sell, billing concerns, issue settlement, changing of accounts, reservations, investor inquiries, loyalty clubs, and warranty calls.
- Inbound and outbound sales, lead generation, order taking, bureau concerns, product information, payment renewals and database information.
- Technical support which includes hardware and software services, Internet support, server and PC support, warranty and post warranty of the products, and assistance to the users of a computer network.
- Payment procedures such as Back-Office Processing Order, accounting, eCommerce, rebate working activities and transaction processing services.
Why Trust Sitel?
Most businessmen should trust this company because of its commitment to high values. They mentioned set of values that represent their cooperative work which they strive to achieve in all their transactions and activities.
- Responsibility – They take responsibility for their actions and accept positive and consequences of the outcome. Sitel focused on the solutions and they are not afraid to take risks.
- Unity – They lead people by example. They have high standards of performance, ethics and behavior in all aspects of business.
- Open Communication – They provide an open communication with any suggestions, issues, concerns, ideas and questions made either by their employees and customers with respect.
- Satisfying Service offered – They strive to meet the expectations of their clients by providing them an advance and effective solutions. They promote service acknowledgement by giving rewards with the performance of their employees.
- Teamwork – They encourage good teamwork while respecting their differences and ideas. They share skills and encourage work effort to meet the common goals.