Philippines Call Center Virtual Assistant

Philippines Call Center Virtual Assistant

Philippines Call Center provides premium products and services to offshore clients who are in need of voice and non-voice specializations in the business process outsourcing (BPO) industry. They cater not only to giant and well established businesses abroad. Nowadays, these BPO companies, especially the relatively young once have started taking interest on helping small and medium-sized enterprises wherever they are in the world.

Among the BPO specializations that call center companies in the Philippines offers is the virtual office assistant. The virtual office assistant, or commonly known as VA for short, are freelance employees or part of a pool of talents working in a BPO company.

They main duty is to serve as an executive assistant or personal secretary to a client. These VAs normally write down schedules, jot down memos, receive and send correspondence as well as write down minutes of the meeting.

Apart from that, these VAs would sometimes create business reports, analyses, and research materials that are needed by a company. That is why a company who employs a freelance VA or a BPO company for their virtual office assistant needs should know if they are getting the person to serve as their VA from a reputable BPO company or if its a freelance VA, the company must at least ask additional identification information from the employees to ensure that the company would not be duped during the tenure of the VA.

With that, where does a company begin to screen a prospective virtual office assistant?

To begin with, companies can look at reputable websites if they are looking for a freelance virtual office assistant. ODesk is a good place to start as there are a lot of people there who would want to have a project and work with a company as a freelance employee.

Companies must learn how to look at the profile of a prospective VA with scrutiny using a fine toothed comb to validate and evaluate the information provided by the prospective freelance VA. After that, it also helps if the company would ask a few questions to evaluate if the prospective VA would fit the bill.

This would also be a good time to ask the prospective VA about their operational price (salary, compensation, honorarium or whatever you may call it). Of course this is also important so that the company would at least have a guarantee that the services they expect from the VA would be delivered promptly thanks to the agreed price. This would also allow the company looking for a VA to shop around for the most ideal VA for their company at the most competitive price.

Lastly, a company could hire another company, a BPO company for instance, to provide them a pool of fresh and knowledgeable talents that would be able to address the required services of the company.

With regard to the details mentioned above, our company already has a pool of young professionals that work at the back-end office services. These talents have been thought to perform several tasks directed by the client.

If you are a company that’s in need of non-voice and back-end office services like the virtual office assistant, you can contact us through Skype via russell_meiselman or contactzack. You can also call our US hotline via1 910 795 2888.